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Short Review on June 15, 2016

Terrible customer service bar none. Never use them again
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#866268
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When calling today to verify services for one of our patients, your member...I had the rudest and most unprofessional encounter with the representative Priscilla J. I have never had such an encounter with any representative as I did today. Her communications skills...
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1.5
I didn't like
  • Rude customer service exp
#863338
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I have had the worst experience with NALC High Option Plan. First they refused to cover a sonogram when I miscarried, claiming that because I lost the baby it was not covered by their "Complete Maternity Coverage." When I did successfully have a baby, they refused to...
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I moved from the APWU plan to NALC's this year, looking forward to the reward of membership in the CignaPlus Dental Savings Plan for filling out the health risk assessment (which I did on 1/2/16). When no cards arrived I started calling NALC, CareAllies, and CignaPlus...
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1.0
I didn't like
  • Entire experience
#779363
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PLEASE, PLEASE, PLEASE negotiate with another.corporation/company to provide Rx's for your loyal policyholders. Caremark makes its share of screw-ups but they can't hold a candle to CVS retail stores. They are rude. crude and just plain incompetant. None of them I...
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Anonymous
Anonymous

I agree. CVS only wants to sell and upsell. Took me a year to get someone in thepharmacy to get larger pills. I cannot get them to stop calling me either.Please give us Walgre...

bobs2015
bobs2015

If you are under the FEHB program, go to Blue Cross basic. NALC health insurance can't compare with BC. Open season starts 9 Nov.

3.0
East Alton, Illinois
I didn't like
  • Cvs caremark
#719867
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I called from the patient's PCP's office to verify that a patient was enrolled in diabetes care program because Alere was requesting sensitive patient information and results. I was verifying because this particular company is affiliated with known solicitors that prey...
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Anonymous
Anonymous

Next time do what I did. Hang up and call again. When you get another agent, ask to speak to a supervisor and explain what happened. The reason you didn't get transferred was ...

#639867
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I can say, your company is not a good one just by the customer service I got from your receptionist. She interrupted me twice and completely cut me off when she transferred me. She should not even be employed through a customer service business. I can tell you that you...
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I didn't like
  • Customer service
#603057
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Nalc Health Benefit Plan Health Plan Review

NALC is being overcharged by theVA. The VA is charging our insurance administrative fees to off set non insured veterans. Example, eye exam total costs $631.33. $286.88 administration charges. Costco costs, $75.00. Why does NALC not cover Costco eye exam, but covers a broken government program? Perhaps the WHITE HOUSE is still at it's screw the middle class.
#585409
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I WAS DENIED BY A PEDIATRICIAN FOR THE ABOVE. I AM 61 YEARS OLD. NALC PREFERS I HAVE A INVASIVE HEART CATHERIZATION INSTEAD OF THE ABOVE NON INVASIVE WAY. ALMOST ANYTHING OUR DRS. WANT DONE HAVE BEEN DENIED. DUE TO OTHER MEDICAL PROBLEMS LESS INVASIVE IS BETTER FOR...
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Anonymous
me

Why would a 61 yr old person go to a pediatrician? I can see that a claim would be rejected as they usually only treat patients up until 18 yrs old. If you believe you are fra...

Anonymous
db33486

I would agree with this poor man. I plan to change my insurance.

#447694
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My insurance company paid miracle ear $1400 but they refuse to give me credit for it. I called their account office over 12 times but they refuse to accept my call. not to give me credit for the $1400 is a criminal offence Joseph Bruno 504 737 6641 The account...
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Anonymous
Anonymous

first off the benefits for hearing aids at that time was $1000.00 per lifetime. So if your provider was paid $1400.00 there was already a $400.00 overpayment in your behalf. h...

Anonymous
Anonymous

Why have you filed a complaint against the NALC HBP? They paid your rightful benefits. Your provider of service is to be blamed. Not fair. Man up and issue an apology to the N...

#411321
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